1. Introduction
1.1 Purpose of the Manual
This document is created under the Promotion of Access to Information Act, No. 2 of 2000 (PAIA) to assist the public, including our clients and partners, in accessing records held by NexGen Attorney. This manual facilitates the process of requesting access to information as prescribed by the Act.
1.2 Company Details
Legal Practice
- NexGen Attorney
- Registration: Legal Practice Council
- Practice Number: [Practice Number]
Contact Information
27 Parfitt Ave, Park West, Bloemfontein, 9301
P.O. Box 32433, Fichardtpark, Bloemfontein, 9317
+27 86 099 4075
info@weltel.co.za
www.weltel.co.za
2. Contact Details
2.1 Information Officer
Name: JC van Tonder
Position: Technical Director
Telephone: +27 82 523 4664 / +27 86 099 4075
Email: kobus@weltel.co.za
3. Guide on How to Use the Act
3.1 Availability of the Guide
A guide on how to use the PAIA is available from the South African Human Rights Commission (SAHRC). It can be obtained from the SAHRC website or directly from their offices. This guide contains necessary information on using the Act to access records.
SAHRC Contact Details
4. Records Available Under the Act
4.1 Voluntary Disclosure and Automatically Available Records
Marketing Materials
Brochures, newsletters, and promotions available on our website or at our offices.
Service Information
Details about VoIP, CCTV, Print, Access control, Time & attendance, Internet, Network, PC & server maintenance solutions.
4.2 Records Accessible on Request
4.2.1 Customer Records
Personal information, service contracts, billing information, and communications.
4.2.2 Employee Records
Personal details, employment contracts, performance reviews, and payroll information.
4.2.3 Financial Records
Company financial statements, tax records, and audit reports.
4.2.4 Operational Records
Information on suppliers, service logs, maintenance records, and equipment records.
4.2.5 Technical Data
Data related to network operations, customer technical service data, and security protocols.
5. Procedure for Requesting Access
5.1 Form of Request
Requests for access to records must be made using the prescribed form, which can be collected at our offices. The completed form must be sent to the Information Officer.
Required Information
- Sufficient detail to enable identification of the record
- Identity of the requester
- Contact details of the requester
- Form in which access is required
- Postal address or fax number for response
5.2 Fees
A request fee may be required for processing. Additional fees may be charged for reproduction and search efforts, as detailed in the fee structure available upon request.
5.3 Response Time
Weltel aims to respond to all requests within 30 days of receiving a complete and valid request. This period may be extended under certain legally permissible circumstances.
6. Grounds for Refusal of Access
6.1 Applicable Legislation
Access to records may be refused under specific provisions of PAIA, including but not limited to:
- Protection of privacy of third parties
- Confidential information of third parties
- Records protected by legal privilege
- Commercial information that could harm business interests
- Information that could endanger safety of individuals
- Records that could prejudice law enforcement
7. Remedies Available if Request for Information is Denied
7.1 Internal Remedies
If a request is denied, the requester may appeal the decision internally by contacting the Information Officer.
Appeal to: kobus@weltel.co.za
7.2 External Remedies
Appeals can be made to the Information Regulator or, subsequently, through the courts within South Africa.
Information Regulator: inforegulator.org.za
8. Availability of the Manual
8.1 Locations and Formats
This manual is available for inspection free of charge at our offices and can be downloaded from our website. Copies can also be obtained at a nominal fee to cover the cost of reproduction.
Office Inspection
Free of charge
Website Download
www.weltel.co.za
Physical Copy
Nominal reproduction fee